Blue's News - Jan 7/8

What's new with JetBlue

• As I'm sure you all know, the new year brought some new storms with it...

• And yesterday JetBlue suspended service in the Northeast major areas to give their staff and crew a chance to recover, partially due to the new rules for pilots that went into effect January 5th...which some people are (appropriately) upset about, but I commend them for knowing that no one wins when employees doing critical jobs are over worked and sleep deprived. But they have a handy chart to show you your compensation if you have had flights cancelled:

• Also, JetBlue is offering additional customer compensation in addition to their normal bill of rights:
• TrueBlue points and service credits will be automatically created  and deposited into accounts by January 20th
• Customers who incurred out-of-pocket expenses between January 3 – January 10 as a direct result of cancellations will be reviewed and taken into consideration for reimbursement. Customers may submit their receipts and request for review toHercules@jetblue.com. Only submissions with receipts will be considered for reimbursement and all submissions must be made by January 31, 2014. Customers who have already submitted requests via jetblue.com/contact-us will be contacted by a crewmember and do not need to resubmit.

• So in the mean time JetBlue has posted a FAQ about storm cancellations and re-schedules...

• Not a fun week for anyone, but here's to staying safe during this crazy cold weather and our good health! It's good to be alive and it's good to be a customer of an airline who values its employees and is doing the right thing to compensate customers! 

- John

Friday Weather Update - Hercules Blizzard

More refunds & cancellations!

Head on over to BlueTales for the latest weather updates:

"For customers able to reschedule their flights, we’re still offering a fee waiver for select cities today (Friday January 3, 2014)

• Baltimore, MD (BWI)
• Boston, MA (BOS)
• Buffalo, NY (BUF)
• Hartford Springfield, CT (BDL)
• New York (JFK)
• New York (LGA)
• Newburgh, NY (SWF)
• Newark, NJ (EWR)
• Pittsburgh, PA (PIT)
• Portland, ME (PWM)
• Providence, RI (PVD)
• Reagan National Airport (DCA)
• Rochester, NY (ROC)
• Syracuse, NY (SYR)
• Washington Dulles (IAD)
• Westchester County, NY (HPN)
• Worcester, MA (ORH)

Customers may rebook their flights for travel through Thursday, January 9, 2014 prior to the departure of their originally scheduled flight. Customers with cancelled flights may also opt for a refund. Original travel must have been booked on or before Tuesday, December 31, 2013.

Because we’re also seeing some more weather coming this weekend, we will also waive change/cancel fees and fare differences for customers traveling on Saturday, January 4, 2014 and Sunday, January 5, 2014 to/from the following cities:

• Chicago, IL (ORD)
• Rochester, NY (ROC)
• Buffalo, NY (BUF)
• Syracuse, NY (SYR)

Customers may rebook their flights for travel through Thursday, January 9, 2014 prior to the departure of their originally scheduled flight. Customers with cancelled flights may also opt for a refund. Original travel must have been booked on or before Friday, January 3, 2013.

To rebook travel or request a refund online, click here. For further assistance please call us at 1-800-JETBLUE (1-800-538-2583).Customers are encouraged to check the status of their flight online prior to leaving for the airport. Customers with web-enabled cell phones and PDAs may check flight status at mobile.jetblue.com."

Hercules on the Way, JetBlue Delays and Cancellations

Travel Safe and Watch for Updates!

For those of you who unfortunately were hoping to travel this weekend, be safe! So far Hercules has caused over a thousand flight cancellations and it hasn't even begun snowing up here in NYC yet.

You can keep up to date on JetBlue's travel alerts and remember that there are no change and cancel fees for areas where the storm is relevant.

As always, call 1-800-JETBLUE if you need assistance!

 - John

Blue's News - Jan 1

What's new with JetBlue (besides the year!)

• Happy new year! Things have been a little slow over here while I have been taking a vacation from work (and the blog) but I am excited to be back! JetBlue has been busy, unlike myself...

• From now until January 31st, you can earn a bonus 2,014 TrueBlue points when booking as a new customer through RocketMiles.

• A heartwarming video of JetBlue finding people on Craigslist who needed rides to their families for the holidays and then offering them free round trip flights! Really awesome work and a fantastic gesture to #FlyItForward! Check out more on the movement at the BlueTales blog.

Post by JetBlue Airways.

• Book a Getaway to Charleston, SC by January 15 and get 12 TrueBlue points per dollar spent! 

• Finally...by using the hashtag #IChipInFor to tweet about how you volunteer in your life and what organizations are important to you by January 20 and you could win $1,000 for a charity of your choice! That's a great way to get a guy who never tweets to be active on Twitter :D

- John