JetBlue COO Answers Questions on Storm

And starting next week we'll be back to regular content and off the storm coverage!

 - John

Blue's News - Jan 7/8

What's new with JetBlue

• As I'm sure you all know, the new year brought some new storms with it...

• And yesterday JetBlue suspended service in the Northeast major areas to give their staff and crew a chance to recover, partially due to the new rules for pilots that went into effect January 5th...which some people are (appropriately) upset about, but I commend them for knowing that no one wins when employees doing critical jobs are over worked and sleep deprived. But they have a handy chart to show you your compensation if you have had flights cancelled:

• Also, JetBlue is offering additional customer compensation in addition to their normal bill of rights:
• TrueBlue points and service credits will be automatically created  and deposited into accounts by January 20th
• Customers who incurred out-of-pocket expenses between January 3 – January 10 as a direct result of cancellations will be reviewed and taken into consideration for reimbursement. Customers may submit their receipts and request for review toHercules@jetblue.com. Only submissions with receipts will be considered for reimbursement and all submissions must be made by January 31, 2014. Customers who have already submitted requests via jetblue.com/contact-us will be contacted by a crewmember and do not need to resubmit.

• So in the mean time JetBlue has posted a FAQ about storm cancellations and re-schedules...

• Not a fun week for anyone, but here's to staying safe during this crazy cold weather and our good health! It's good to be alive and it's good to be a customer of an airline who values its employees and is doing the right thing to compensate customers! 

- John

Hercules on the Way, JetBlue Delays and Cancellations

Travel Safe and Watch for Updates!

For those of you who unfortunately were hoping to travel this weekend, be safe! So far Hercules has caused over a thousand flight cancellations and it hasn't even begun snowing up here in NYC yet.

You can keep up to date on JetBlue's travel alerts and remember that there are no change and cancel fees for areas where the storm is relevant.

As always, call 1-800-JETBLUE if you need assistance!

 - John