JetBlue: Cheap, Satisfying Flights

An Airline's Survey is Telling

After my most recent flight with JetBlue, I received an email a few days later asking if I wanted to take a customer satisfaction survey. These days, surveys of this sort aren't uncommon: almost any interaction with a customer service rep will lead in an optional survey, viewing many companies' websites will prompt a random poll on feedback, and many businesses will call you to check up after a new purchase (like with my latest web domain purchase). 

Despite the popularity and pervasiveness of this, it seems as though airlines have always been willing to sit back and take feedback from those who speak the loudest - the ones who go out of their way to compliment service or deride delays angrily over social media or through customer service hotlines.

JetBlue's inclusion of a customer happiness survey illustrates that despite their cheap and affordable prices, they still highly value feedback and aim to improve their standards as an airline. In itself, this is not a huge step up, but rather shows attention to detail on JetBlue's part. Much like with their TrueBlue program, in flight amenities, and fair pricing, a little bit can go a long way when the time is taken to treat the customer well and keep our best interest in mind. 

While I secretly hoped to be rewarded with a badge or extra points at the end of the survey, I didn't mind as it was a well developed questionnaire with brief length, easy controls, and the data it asked for seemed relevant without being too detailed or laborious to recall. 

Family Pooling by JetBlue

JetBlue Brings Family Pooling to TrueBlue

Jet Blue is introducing a revolutionary new feature to their reward points - free point pooling within a family. The best part? You don't even have to be related!

A "family" is defined as two adults over the age of 21 (who don't have to be related) and up to five children under the age of 21. Members of a family can see the total reward points being used in the family and once a goal is reached, the "head of household" (one of the 21+ adults) can redeem the entire family's points towards a trip for everyone.

When setting up a family, the head of household can also make a one-time point contribution to another member and set up a yearly contribution amount as well for years thereafter. This helps to consolidate points for not even just cheap, but, well, free - which no one else does. In most cases points transfers are prohibitively costly so it's not even worth doing.

These features are not rivaled by any other airline and create a truly easy way for couples, friends, and families to enjoy travel together without worrying about ridiculous exchange fees or worrying about who has what points on their frequent flyer account.

I plan to set one up soon and will do a followup post once I have some time to explore it. Sound off if you are planning to sign up for family pooling and check the video below for some more information. 

 - John

A Blog for JetBlue Travelers to get Cheap Flights and Free Points

Why This Blog?

I'm a 20-something guy who loves to travel, but don't always have the means. I've researched for years about the best frequent flyer programs, credit card offers, and ways to scrape together extra points for the hobbyist traveler who can't spend a fortune. I've sought an airline with no frills, but still character. Great rewards, but not a tiered program that will take me a lifetime and an international career to qualify for. 

I've landed finally on JetBlue only to realize that unlike most other major airlines, there aren't any resources dedicated to JetBlue as a whole, most likely due to the airline's relatively young age. 

So this blog is going to keep track of updates, deals, bonuses, points, hacks, churning - you name it, as long as it has to do with JetBlue travel. I wanted to share everything I learn and find so others can find it useful as well. Stick around and sign up for the email list to keep on top of updates and new offers!

 - John