JetBlue and Winter Storm Pax

JetBlue Bill of Rights

True Customer Care

One of the best parts about JetBlue, besides the awesome in flight perks, cool company culture, and affordable tickets is their dedication to customers via their Bill of Rights. JetBlue established a guidelines so that when unforeseen circumstances arise you can know exactly what to expect. This is especially important with all of the recent delays and cancellations in the northeast with the snowstorms and vortexes. 

Blue's News - Jan 7/8

What's new with JetBlue

• As I'm sure you all know, the new year brought some new storms with it...

• And yesterday JetBlue suspended service in the Northeast major areas to give their staff and crew a chance to recover, partially due to the new rules for pilots that went into effect January 5th...which some people are (appropriately) upset about, but I commend them for knowing that no one wins when employees doing critical jobs are over worked and sleep deprived. But they have a handy chart to show you your compensation if you have had flights cancelled:

• Also, JetBlue is offering additional customer compensation in addition to their normal bill of rights:
• TrueBlue points and service credits will be automatically created  and deposited into accounts by January 20th
• Customers who incurred out-of-pocket expenses between January 3 – January 10 as a direct result of cancellations will be reviewed and taken into consideration for reimbursement. Customers may submit their receipts and request for review toHercules@jetblue.com. Only submissions with receipts will be considered for reimbursement and all submissions must be made by January 31, 2014. Customers who have already submitted requests via jetblue.com/contact-us will be contacted by a crewmember and do not need to resubmit.

• So in the mean time JetBlue has posted a FAQ about storm cancellations and re-schedules...

• Not a fun week for anyone, but here's to staying safe during this crazy cold weather and our good health! It's good to be alive and it's good to be a customer of an airline who values its employees and is doing the right thing to compensate customers! 

- John