What's new with JetBlue
- As I'm sure you all know, the new year brought some new storms with it...
- And yesterday JetBlue suspended service in the Northeast major areas to give their staff and crew a chance to recover, partially due to the new rules for pilots that went into effect January 5th...which some people are (appropriately) upset about, but I commend them for knowing that no one wins when employees doing critical jobs are over worked and sleep deprived. But they have a handy chart to show you your compensation if you have had flights cancelled:
- Also, JetBlue is offering additional customer compensation in addition to their normal bill of rights:
- TrueBlue points and service credits will be automatically created and deposited into accounts by January 20th
- Customers who incurred out-of-pocket expenses between January 3 – January 10 as a direct result of cancellations will be reviewed and taken into consideration for reimbursement. Customers may submit their receipts and request for review toHercules@jetblue.com. Only submissions with receipts will be considered for reimbursement and all submissions must be made by January 31, 2014. Customers who have already submitted requests via jetblue.com/contact-us will be contacted by a crewmember and do not need to resubmit.
- So in the mean time JetBlue has posted a FAQ about storm cancellations and re-schedules...
- Not a fun week for anyone, but here's to staying safe during this crazy cold weather and our good health! It's good to be alive and it's good to be a customer of an airline who values its employees and is doing the right thing to compensate customers!
- John
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