What's New with JetBlue - Feb 15

What's new with JetBlue

• JetBlue's stock has been rising lately - a great sign of the fortitude of the company despite the recent run-in with Hercules.
   

• Book by today (1/15/14) and receive 20% off domestic flight prices!

• From now until January 31st, you can earn a bonus 2,014 TrueBlue points when booking as a new customer through RocketMiles.

• Book a Getaway to Charleston, SC by January 15 and get 12 TrueBlue points per dollar spent! 

• Finally...by using the hashtag #IChipInFor to tweet about how you volunteer in your life and what organizations are important to you by January 20 and you could win $1,000 for a charity of your choice! That's a great way to get a guy who never tweets to be active on Twitter :D

- John

JetBlue COO Answers Questions on Storm

And starting next week we'll be back to regular content and off the storm coverage!

 - John

Blue's News - Jan 7/8

What's new with JetBlue

• As I'm sure you all know, the new year brought some new storms with it...

• And yesterday JetBlue suspended service in the Northeast major areas to give their staff and crew a chance to recover, partially due to the new rules for pilots that went into effect January 5th...which some people are (appropriately) upset about, but I commend them for knowing that no one wins when employees doing critical jobs are over worked and sleep deprived. But they have a handy chart to show you your compensation if you have had flights cancelled:

• Also, JetBlue is offering additional customer compensation in addition to their normal bill of rights:
• TrueBlue points and service credits will be automatically created  and deposited into accounts by January 20th
• Customers who incurred out-of-pocket expenses between January 3 – January 10 as a direct result of cancellations will be reviewed and taken into consideration for reimbursement. Customers may submit their receipts and request for review toHercules@jetblue.com. Only submissions with receipts will be considered for reimbursement and all submissions must be made by January 31, 2014. Customers who have already submitted requests via jetblue.com/contact-us will be contacted by a crewmember and do not need to resubmit.

• So in the mean time JetBlue has posted a FAQ about storm cancellations and re-schedules...

• Not a fun week for anyone, but here's to staying safe during this crazy cold weather and our good health! It's good to be alive and it's good to be a customer of an airline who values its employees and is doing the right thing to compensate customers! 

- John

Friday Weather Update - Hercules Blizzard

More refunds & cancellations!

Head on over to BlueTales for the latest weather updates:

"For customers able to reschedule their flights, we’re still offering a fee waiver for select cities today (Friday January 3, 2014)

• Baltimore, MD (BWI)
• Boston, MA (BOS)
• Buffalo, NY (BUF)
• Hartford Springfield, CT (BDL)
• New York (JFK)
• New York (LGA)
• Newburgh, NY (SWF)
• Newark, NJ (EWR)
• Pittsburgh, PA (PIT)
• Portland, ME (PWM)
• Providence, RI (PVD)
• Reagan National Airport (DCA)
• Rochester, NY (ROC)
• Syracuse, NY (SYR)
• Washington Dulles (IAD)
• Westchester County, NY (HPN)
• Worcester, MA (ORH)

Customers may rebook their flights for travel through Thursday, January 9, 2014 prior to the departure of their originally scheduled flight. Customers with cancelled flights may also opt for a refund. Original travel must have been booked on or before Tuesday, December 31, 2013.

Because we’re also seeing some more weather coming this weekend, we will also waive change/cancel fees and fare differences for customers traveling on Saturday, January 4, 2014 and Sunday, January 5, 2014 to/from the following cities:

• Chicago, IL (ORD)
• Rochester, NY (ROC)
• Buffalo, NY (BUF)
• Syracuse, NY (SYR)

Customers may rebook their flights for travel through Thursday, January 9, 2014 prior to the departure of their originally scheduled flight. Customers with cancelled flights may also opt for a refund. Original travel must have been booked on or before Friday, January 3, 2013.

To rebook travel or request a refund online, click here. For further assistance please call us at 1-800-JETBLUE (1-800-538-2583).Customers are encouraged to check the status of their flight online prior to leaving for the airport. Customers with web-enabled cell phones and PDAs may check flight status at mobile.jetblue.com."